Privacy Policy

At LuxeBusinessCards.ca, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase on our website. By accessing our site, you agree to the terms outlined in this policy.

1. Site Ownership

LuxeBusinessCards.ca is owned and operated by us and headquartered in Canada. All references to “we,” “our,” or “us” in this Privacy Policy refer to LuxeBusinessCards.ca.

2. Data We Collect

We may collect the following types of data:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details.
  • Account Information: Username and password for your account on our website.
  • Order Details: Information related to products purchased, design files uploaded, and order preferences.
  • Browsing Information: IP address, browser type, operating system, and pages visited.
  • Cookies and Tracking Data: Information collected through cookies and similar technologies to enhance your browsing experience.

3. How We Collect Data

We collect data in the following ways:

  • Directly from You: When you fill out forms, create an account, place an order, or contact us.
  • Automatically: Through cookies, log files, and analytics tools that track your interaction with our website.
  • Third Parties: We may collect information from payment processors, delivery partners, or social media platforms if you interact with us through those channels.

4. Purpose of Data Collection

At LuxeBusinessCards.ca, we prioritize using your data responsibly and transparently. The data we collect serves several purposes, including:

  • Order Processing: To ensure your luxury business cards and related products are designed, printed, and delivered as per your specifications.
  • Customer Communication: To provide updates regarding your order status, respond to inquiries, and address any concerns you may have.
  • Personalized Experience: To enhance your shopping experience by suggesting products or services tailored to your preferences based on previous interactions.
  • Website Improvement: To analyze user behavior and optimize the design, functionality, and content of our website for a seamless experience.
  • Marketing and Promotions: To inform you about exclusive deals, new product launches, and updates, but only if you’ve opted to receive such communications.
  • Compliance and Legal Obligations: To adhere to Canadian laws, prevent fraudulent activities, and maintain the integrity of our business operations.

We do not sell your data to third parties, and any information shared is strictly for operational and lawful purposes.

5. Accuracy and Relevancy of Data

We believe in maintaining the highest standards of data accuracy and relevancy to serve you better:

  • Customer Responsibility: It is your responsibility to ensure that the information you provide, such as shipping addresses, email addresses, and design files, is accurate and up-to-date.
  • Automated Validation: Our system performs basic checks to identify discrepancies, such as incomplete addresses or invalid email formats. However, we recommend reviewing your inputs carefully before submitting them.
  • Relevance of Data: We only collect data that is directly relevant to your interaction with LuxeBusinessCards.ca. Unnecessary or excessive data is not stored or processed.
  • Regular Updates: You can access your account anytime to review, update, or correct the information provided. Accurate data helps us ensure timely delivery and smooth communication.

6. Data Maintenance and Security

The security and maintenance of your personal data are of utmost importance to us:

  • Industry-Standard Security Measures: We use advanced encryption protocols, secure socket layer (SSL) technology, and firewalls to safeguard your data during transmission and storage.
  • Access Control: Access to sensitive data is restricted to authorized personnel who require it for business operations. Every staff member is trained to handle data responsibly and in compliance with Canadian privacy laws.
  • Routine Security Audits: Regular audits and updates are performed to identify vulnerabilities and ensure compliance with the latest security standards.
  • Customer Awareness: We encourage you to maintain the confidentiality of your account credentials and promptly report any suspected unauthorized access.
  • Data Breach Protocol: In the rare event of a data breach, we will notify affected customers promptly and take all necessary steps to mitigate risks and resolve the issue.

7. Data Retention Rights

We retain your data only as long as necessary to fulfill the purposes for which it was collected, or as required by law:

  • Order Records: Data related to completed orders is retained for a minimum of five (5) years to comply with legal obligations, assist in resolving disputes, and facilitate repeat orders.
  • Account Data: If you choose to delete your account, your personal information will be anonymized or deleted, except for records required for legal or regulatory purposes.
  • Inactive Accounts: Accounts that remain inactive for an extended period may be deleted after prior notification.
  • Retention for Analytics: Non-personalized, anonymized data may be retained indefinitely to help us analyze trends and improve our services.
  • Your Right to Deletion: If you wish to delete your data, you can contact us through email. We will process your request within 30 days, provided it does not conflict with our legal or contractual obligations.

8. Your Data Rights

As a user of LuxeBusinessCards.ca, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data.
  • Data Portability: Request that we transfer your data to another service provider, where feasible.

Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Sharing of Data

We may share your data with third parties only when necessary:

  • Service Providers: Payment processors, shipping partners, and email marketing platforms.
  • Legal Compliance: To comply with legal obligations or respond to lawful requests from public authorities.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

10. Cookies and Tracking Technologies

Cookies and tracking technologies are used to enhance your experience on LuxeBusinessCards.ca while respecting your privacy:

  • What Are Cookies? Cookies are small files stored on your device that help us recognize your preferences and improve your browsing experience.
  • Types of Cookies We Use:
    • Essential Cookies: These are necessary for the core functionality of our site, such as maintaining your shopping cart and ensuring secure transactions.
    • Performance Cookies: These help us analyze website traffic and user behavior to optimize our services.
    • Personalization Cookies: These allow us to remember your preferences, such as language settings or frequently visited pages.
    • Marketing Cookies: These are used to deliver targeted advertisements and measure the effectiveness of our campaigns.
  • Third-Party Tracking: We may use third-party tools like Google Analytics to track user behavior and gather insights. These tools have their own privacy policies, and we encourage you to review them.
  • Managing Cookies: You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
  • Transparency: We do not use cookies to collect sensitive information, such as payment details, without your explicit consent.

By continuing to use our website, you consent to the use of cookies as described in this policy.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, it will be promptly deleted.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page. Continued use of our website after updates constitutes acceptance of the revised policy.